First time buying a designer item through a personal shopper? 5 things you need to know | LondonKelly

1 Transparency is key when choosing a personal shopper – clear pricing, sourcing, and process

The most common concern for first-time buyers is "who can I trust?" When choosing a personal shopper, the following points are basic requirements:

• The website has clear pricing; no need to DM for a quote.
• Clearly lists the product source (UK/European boutiques, Harrods, Selfridges, etc.).
• Has a physical address or company registration in Hong Kong, not just a social media account.
• Has genuine customer reviews that can be checked on Google or other platforms.
• WhatsApp or customer service provides prompt responses.

LondonKelly is a registered company in Hong Kong with a physical store on 12/F, Eaton House, Causeway Bay. Our website has clear pricing, and we have a Google rating of 4.9+.

2 Authenticity Guarantee – Purchase Receipts and Photo Confirmation are Crucial

The biggest difference between an authentic personal shopper and parallel imports lies in the traceability of the product's origin. A reliable personal shopper will provide the following after purchase:

• Boutique purchase receipt (some brand receipts include brand logo and store details).
• Unboxing photos or videos of the product, confirming intact packaging.
• Photos sent to the buyer for confirmation before shipping.
• Complete original packaging: paper bag, dust bag, warranty card, etc.

3 Are shipping costs included in the personal shopper price? Be sure to clarify.

Different personal shoppers may have different definitions of "personal shopping price". Before placing an order, you must confirm:

• Whether the personal shopping price includes shipping from the UK/Europe to Hong Kong.
• Whether there are additional personal shopping service fees.
• Delivery method upon arrival in Hong Kong: in-person pickup, SF Express free shipping, or additional charges.
• Whether there is insurance, and how to handle damage during transportation.

The prices displayed on the LondonKelly website include the personal shopping service fee. Upon arrival in Hong Kong, we offer in-person pickup in Causeway Bay or SF Express free shipping. Our fees are transparent with no hidden charges.

4 Delivery Time – Personal shopping isn't same-day delivery, allow time for waiting.

UK/Europe personal shopping differs from local shopping and requires a certain waiting period. The entire process typically goes as follows:

• 1–3 days after placing order: Personal shopper purchases from the boutique, confirms with photos after purchase.
• 3–7 days after purchase: Products are consolidated and shipped from the UK/Europe back to Hong Kong.
• Upon arrival in Hong Kong: Arranged for in-person pickup or SF Express delivery.
• The entire process takes approximately 5–14 business days to arrive in Hong Kong (depending on consolidation time).

5 After-sales issues – Understand return and exchange policies before purchasing.

Designer handbags are high-value consumer goods, so it's essential to understand the following before purchasing:

• Is there an inspection period after receiving the goods, and can issues be addressed if found?
• Methods for returns and exchanges if the product is damaged or does not match the description.
• Can brand warranty and repair services be handled at Hong Kong stores (usually yes, as they are authentic products)?
• Is there WhatsApp or instant customer service to follow up on after-sales issues?

As personal shopping involves cross-border transactions, most personal shoppers do not offer a "return if you don't like it" return policy. It is recommended to carefully consider the style, color, and size before placing an order. If you have any questions, please feel free to inquire via WhatsApp.